Refund Policy

At Ree London, your satisfaction is our priority. We are committed to providing you with beautiful jewellery and a smooth shopping experience.

We offer a 30-Day Money-Back Guarantee on all our products, starting from the day your order is delivered.

Eligibility for a Refund or Exchange

To be eligible for a refund or exchange, please ensure:

• The item was delivered no more than 30 days ago.

• The item is in its original condition (unused, unworn, and in its original packaging).

• Certain items are exempt from being returned due to hygiene reasons or if they are personalised. Please check the product description for specific details. Gift cards are also non-returnable.

How to Initiate a Return or Refund Request

If you wish to request a refund or exchange, please contact our customer support team at hello@reelondonshop.com within 30 days of receiving your order.

To help us process your request quickly, please include the following information in your email:

1. Your order number.

2. Your full name and the email address used for the purchase.

3. A clear reason for your refund/exchange request.

4. For damaged, defective, or incorrect items: Please attach clear photos or a short video showing the issue. This helps us understand the problem and process your refund or replacement without delay.

Our Refund & Exchange Process

Upon receiving your request, we will review it and notify you of the approval or rejection of your refund or exchange.

1. For Damaged, Defective, or Incorrect Items:

If you receive an item that is damaged, defective, or not what you ordered, we sincerely apologise. After reviewing the provided photos/videos, if your claim is approved:

• We will offer you a full refund or a free replacement for the item.

• You will generally NOT be required to return the damaged/defective/incorrect item. This helps us ensure a hassle-free experience for you.

2. For Change of Mind / Unwanted Items (30-Day Money-Back Guarantee):

If you are not entirely satisfied with your purchase for any other reason within 30 days of delivery, we are here to help.

• Depending on the item's value and condition, we may process a refund without requiring you to return the item.

• In some cases, we may request that the item be returned to a UK return address for inspection. If a return is required, we will provide you with detailed instructions and the return address.

  • Return Shipping for Unwanted Items: If an item is returned due to a change of mind, the customer is generally responsible for the return shipping costs. We recommend using a trackable shipping service.

  • You will be responsible for paying for your own shipping costs for returning your item.

    If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refund Processing

Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund.

Exchanges

If you wish to exchange an item, please contact us at hello@reelondonshop.com. We will guide you through the process, which may involve returning the original item (if required) and placing a new order for the desired item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@reelondonshop.com.

Contact Us

For any questions regarding our Refund Policy, please contact us at: hello@reelondonshop.com